Aanchal Women's Aid
24 Hour Multilingual Helpline
0845 451 2547

24 Hour Domestic Violence Helpline

Our helpline is open 24 hours, 7 days a week and runs in eight languages. It offers immediate help and crisis management for women who urgently need to leave their house.


Through our helpline we also provide practical advice to women who have been affected by domestic abuse in any way. In 2007 we received 8,800 calls from women who were in desperate need of some assistance.


Call: 0845 4512 547


Our service is completely confidential and we provide help in the following languages: English, Hindi, Punjabi, Urdu, Tamil, Bengali, Sylheti and Gujerati.

Our telephone helpline is run by four part time staff members and eight volunteers.


We're proud of the fact that since 1996 (when the helpline was first established) we have never relied on an answerphone service. Callers have commented on how refreshing it is for a helpline to be answered by an actual person who is there to listen to them when it matters.

About Aanchal


Aanchal was set up to provide help to South Asian women affected by domestic abuse.


We help in the following ways:

• We stop a violent situation from escalating by offering emergency care with immediate referral to safety and shelter.

• We offer counselling and emotional support through an accredited counselling telephone service.

• We offer emotional support through our support group sessions and self development workshops.

• We offer an advocacy service to help our service users access housing and welfare benefits.

• We give legal advice and provide advocacy in issues regarding child protection and immigration status.

• We work with young people and local communities to raise awareness of domestic abuse.

• We are expanding our service by implementing future programmes that provide service users with education and skills training.


If you'd like to know more, visit our website.